Account Manager, SMB Brands

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $48k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Syndigo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

🛍️ eCommerce

SaaS • Enterprise • eCommerce

Syndigo is a leading cloud-native company specialized in content and data lifecycle management solutions. The company focuses on providing a comprehensive platform for Master Data Management (MDM), Product Information Management (PIM), and Digital Asset Management (DAM) to help organizations manage data efficiently and optimize their product content. Syndigo serves a wide range of industries including retail, automotive, healthcare, and more, supporting enterprises to enhance customer engagement and streamline operations. With more than 14,000 clients globally, Syndigo aims to deliver exceptional experiences by integrating analytics throughout the product lifecycle, ensuring the highest quality of data governance, content delivery, and feedback optimization.

📋 Description

• Maintain and form new relationships with different buyers at small to mid-market brands • Relentless focus on the customer experience and how to maximize their value realization with Syndigo • Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms • Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets • Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional • Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes • Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy • Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems • Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

🎯 Requirements

• 2+ years of sales or account management experience, ideally B2B and in the SaaS space • Bachelor's Degree or equivalent experience required • Experience in SaaS, managed services, and analytics is a major plus • Experience doing business with consumer brands and/or retailers is a plus • Motivation to learn, problem solve, and develop skills to be successful and grow a career in tech sales • Familiar with the fundamentals of sales and the basics of customer service • Strong relationship building, listening, and interpersonal skills • Comfortable with using technology in daily workflows and decision-making • Strong organization and time management skills are critical • Ability to write and speak clearly and professionally • Previous training and practice with a sales methodology is a major plus • Experience using Salesforce is a major plus

🏖️ Benefits

• competitive health insurance benefits • PTO and volunteer time off • employer-paid short- and long-term disability • parental and adoption leave • 401(k) • tuition reimbursement