Manager, FSP

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Syneos Health

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Biotechnology • Pharmaceuticals • Healthcare Insurance

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. They translate unique clinical, medical affairs, and commercial insights into outcomes to address modern market realities. By utilizing advanced technologies and insights, Syneos Health collaborates with clients to speed the delivery of important therapies to patients worldwide, offering services that span the entire clinical-to-commercial spectrum.

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Responsible for direct interaction with the customer points of contact (s) (PoC) on service delivery for their team members (direct reports). • Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction • Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed • Participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in a timely fashion; resolves potential resourcing conflicts to facilitate mutually beneficial resolutions • Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships • Proactively communicates and manages customer issues through assigned escalation channels • Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs • May conduct oversight visits as required for Clinical Research Associates • Responsible for all system updates, and compliance to systems and relevant procedure and practices applicable to the customer and Syneos Health processes • Makes informed and data-driven decisions of their team members that result in positive impact on overall business unit performance • Listens to customer and shares knowledge across the business unit in order to disseminate best practices and lessons learned in support of the overall FSP 360 operating model • Drives revenue by attracting, selecting and retaining the right talent • Provides line management to FSP360 team members • Responsible for active management of team members’ performance through the established Syneos Health process, including goal setting, mid-year reviews, year-end evaluations and implementation of performance improvement plans as necessary • Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed • Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level.

🎯 Requirements

• Bachelor’s degree in life sciences, nursing degree, or equivalent related experience • Extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company • Extensive knowledge of GCP/ICH guidelines and other applicable regulatory requirement • Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade. • Fluency in both Dutch and English • Strong time management, technical and organizational skills • Ability to work independently and within a team environment • Creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindset • Knowledge of basic financial concepts as related to forecasting and budgeting • Must demonstrate good computer skills and be able to embrace new technologies • Ability to travel as necessary (up to 25%)

🏖️ Benefits

• Career development opportunities • Supportive and engaged line management • Technical and therapeutic area training • Peer recognition • Total rewards program