Junior IT Support Analyst

🕒 January 12

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Synergie Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Synergie Consulting is a Brazilian management and technology consulting firm that operates as an authorized channel/distributor for Senior Sistemas. The company specializes in implementing, integrating and supporting enterprise software and technology solutions — including ERP, human capital management (HCM), inventory/RFID, logistics, payroll BPO, process management and corporate performance tools — and offers consulting services to optimize operations and governance. Synergie serves multiple sectors such as agribusiness, food & beverage, distribution & retail, industry, healthcare and logistics, focusing on driving digital transformation and higher operational performance for mid-market and enterprise clients.

📋 Description

• Provide initial support via phone, portal, email, or ticketing system. • Guide users on opening and tracking tickets. • Resolve low-complexity questions and incidents related to systems, hardware, and software. • Accurately log, classify, and document tickets. • Meet SLA and average handling time (AHT) targets under guidance. • Perform remote access when authorized. • Support basic installation and configuration of systems, applications, and equipment. • Assist in creating, granting, and resetting user access in accordance with security policies. • Escalate higher-complexity issues to senior support levels. • Participate in technical, behavioral, and process training.

🎯 Requirements

• Basic knowledge of operating systems, hardware, networking, and user support. • Good verbal and written communication skills. • Organized and disciplined to follow processes. • Basic knowledge of Cloud technologies. • Familiarity with middleware such as WildFly and GlassFish. • Knowledge of system-to-system communication capable of interacting across different software and platforms to exchange data and services efficiently. • Understanding of communication between internal and external networks. • Creation and provisioning of user access. • Creation of corporate email accounts. • Desired/Optional requirements: • Familiarity with ERP systems, advanced cloud concepts, and ITSM tools. • ITIL Foundation certification (or in progress).