Junior Student Success Manager – EdTech

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Syntax Institut

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Syntax Institut is a certified educational provider that specializes in application development and web development courses. They offer a 12-month program aimed at retraining individuals for careers in app development, emphasizing the practical skills needed for both Android and iOS platforms. The institute collaborates with industry partners to help students transition smoothly into the tech industry as app developers.

📋 Description

• Participant support: You accompany our participants throughout the entire course journey, from onboarding to successful completion. You are the primary, trusted contact for administrative and course-related issues, answer content-related questions, and ensure professional communication. • Upsell: Through your proactive guidance you inspire participants to enroll in follow-up modules and create opportunities for their continued development. In coordination with the Sales team, you manage the processing of education vouchers. • Course administration: You are independently responsible for the smooth running of several courses running in parallel. This includes ensuring the participant onboarding process and maintaining complete administrative records of sick notes, vacation days, absences, and course durations. • Point of contact: You maintain regular, direct communication with various departments (Sales, Education, IT Support) to guarantee a successful course delivery. • Reporting: You produce regular reports on attendance and participants' learning progress. In this context you carefully maintain all data (e.g., in HubSpot) and act as the competent contact for queries from both management and external funding providers.

🎯 Requirements

• Experience: Ideally, you have first work experience in related areas such as Account Management, Customer Success, or a comparable customer-facing interface role. • Startup experience: Initial experience in a startup or other dynamic environment is a plus. • Strong communication skills: You enjoy working with people and can easily engage with course participants and external funding providers in an open, empathetic, and proactive manner, both in writing and by phone. • Independence & proactivity: You work autonomously and drive your topics forward independently. In a dynamic environment, you keep an overview even when handling several tasks in parallel. • Structured working style: Goal-oriented, careful, and structured work is natural for you. • Solution orientation & empathy: You meet people at eye level. In challenging situations or when participants face problems, you show the necessary understanding and find solution-oriented approaches. • Technical skills: You are fully confident using Google Workspace applications (Docs, Sheets, Gmail, Calendar) and the MS Office suite (Excel, PowerPoint, Word). Initial experience with CRM systems (such as HubSpot) is a plus. • Language skills: You speak and write excellent German (C1–C2) to ensure clear communication with customers and other stakeholders.

🏖️ Benefits

• A business with purpose: You will work on topics that are highly relevant economically, socially and politically (digitalization, the competitiveness of Germany as a business location, labor market policy, equality, technology, etc.). • Responsibility: As a Student Success Manager you carry significant responsibility for our participants and in handling more complex issues or conflicts. • Attractive package: In addition to a market-competitive salary, you benefit from a discounted sports offer with our partners Urban Sports Club or EGYM Wellpass and receive high-quality company devices (MacBook, iPhone).