Strategic Projects and Innovation Coordinator

🕒 July 24

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tahto

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

☁️ SaaS

Consulting • Customer Experience • SaaS

Tahto is a customer experience (CX) and business process outsourcing (BPO) specialist based in Brazil, with over 18 years of experience in enhancing customer interaction across various markets. The company focuses on optimizing processes, employing technology, and delivering personalized solutions to improve engagement between brands and consumers. Recognized for its commitment to innovation and excellence, Tahto has received numerous awards, including the GPTW certification, and aims to revolutionize the customer service landscape with its unique strategies and tools.

📋 Description

• Management and leadership of the team of specialists in strategic projects and innovation, including planning, execution, monitoring, and coordination of internal and external teams to ensure on-time project delivery. • Tactical management of risks and issues faced by the team. • Control of the schedule and business and quality KPIs during the project and in the post-implementation phase, ensuring the scope was met by evaluating project results. • Clear and effective communication with all stakeholders involved in the project. • Development of solutions for continuous performance improvements, including identifying new technologies and innovations. • Ensuring compliance with company standards and criteria. • Knowledge of PMP Project Management and training in Agile methodology, in addition to team management skills. • Requirements gathering, task identification, risk escalation, and building effective relationships with departments and stakeholders. • Conducting debriefs, capturing lessons learned, and proposing improvements for the client’s benefit. • Control of project delivery and quality. • Financial tracking, cost assessment, and contributions relevant to the business. • Perform other duties related to the role. • Knowledge and use of AI.

🎯 Requirements

• Degree in Business Administration, Engineering, Technology, or a related field. • Proven experience in project management at a call center or in similar industries. • Knowledge of project management methodologies such as PMBOK or Agile. • Communication and conflict resolution skills. • Excellent organizational, planning, and time-management abilities. • Familiarity with relevant technology tools such as ClickUp, Monday, Asana, or Trello. • Advanced knowledge of Microsoft Office. • Intermediate proficiency in MS Project. • Intermediate knowledge of outsourcing processes for call center service providers. • Intermediate knowledge of the PDCA management model. • Intermediate knowledge of Six Sigma methodology. • Intermediate ability to establish strategies and guidelines. • Advanced knowledge/experience with SLAs. • Advanced knowledge of PMP (Project Management Professional). • Advanced experience with Agile methodologies. • Advanced ability to prepare, analyze, and interpret KPIs.

🏖️ Benefits

• Childcare allowance for children up to 5 years old. • Allowance for dependents with special needs — no age limit. • Health and dental insurance. • Life insurance. • Transportation voucher. • Meal and/or food allowance. • PPR - Profit Sharing Program. • Wellhub (wellness platform). • Partnerships with various companies (educational institutions, language schools, and others).