Customer Advisor, English, Italian

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🔥 54 minutes ago

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Takeaway.com

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

👥 B2C

🏪 Marketplace

🛍️ eCommerce

B2C • Marketplace • eCommerce

Takeaway. com is the leading online food delivery marketplace in Continental Europe and Israel. The company connects consumers with restaurants through its platform, operating in 14 different countries including the Netherlands, Germany, Belgium, Poland, Austria, Switzerland, Portugal, Luxembourg, Romania, Bulgaria, Israel, France, Denmark, and Norway. As a dominant player in the online food delivery service, Takeaway. com facilitates easy and convenient access to a wide variety of dining options for its users.

📋 Description

• Support Live Operations team and couriers • Solve issues related to couriers, such as damaged orders or roadblocks • Track deliveries on our platform to help maximise delivery times • Communicate via chat or phone with couriers and customers in exceptional situations

🎯 Requirements

• Passionate about delivering service excellence and achieving satisfaction • Excellent written and verbal communication skills in both English and Italian • Effective communicator with an eye for detail and a resilient approach • Competent PC user with the ability to multitask/toggle between multiple systems with ease • Able to multitask and prioritise; Embraces ownership, accountability and challenge with determination and positivity for our couriers

🏖️ Benefits

• Competitive salary and language allowance if applicable • Strong focus on personal development (workshops / training) • A full-time employment contract from day one • Lunch card - Takeaway Pay - meal allowance to order food via Pyszne.pl • A healthy lifestyle - subsidized sports card and private medical care • Full support in your new role, including internal employee training, company laptop • In-office perks - fresh fruit, billiards, mini-golf, and ping-pong • Variety in your work and a fantastic, informal work atmosphere • A challenging environment that will stimulate you to grow as a professional • Being part of an ambitious, growing team