Customer Support – Tourism Operations

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Talent First

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Recruitment • Cybersecurity • HR Tech

Talent First is a global tech recruitment and outstaffing agency that serves industry leaders and fast-growing startups worldwide. Headquartered in London, it has a significant presence with offices in the United States, Israel, Ukraine, Brazil, Bulgaria, and Estonia. The company specializes in providing cybersecurity expertise and 24/7 operational security teams. Its services include tailored outstaffing solutions, technical recruitment for roles from Junior to Executive levels, and managing 24/7 SOC, NOC, Help Desk, and Technical Support teams. Talent First aims to help businesses build efficient workforces by leveraging a global talent pool and providing cost-effective staffing solutions.

11 - 50 employees

🎯 Recruiter

🔒 Cybersecurity

👥 HR Tech

📋 Description

• Coordinate the full fulfilment process for tours — from ticket purchase and supplier assignment to on-tour client assistance • Verify and prepare upcoming bookings, guaranteeing that all logistics, timing, and service elements are perfectly aligned • Create accurate operational communications, including tour reminders, client updates, and supplier confirmations • Communicate with clients via email, phone, and messaging platforms to provide assistance, manage last-minute changes, and resolve on-tour disruptions with calm and professionalism • Collaborate cross-functionally with the Operations, Guide Management, and Sales teams to ensure smooth delivery and excellent client experiences • Apply problem-solving and prioritisation to high-pressure or time-sensitive situations, balancing multiple demands while maintaining accuracy • Stay current with evolving products, procedures, and conditions.

🎯 Requirements

• 2+ years in travel operations, fulfilment, or ticketing (preferably in a tour operator or DMC environment) • Exceptional organisational skills, with meticulous attention to detail and accuracy • Calm under pressure — thrives in dynamic, fast-paced, multi-tasking environments • Excellent communication skills in English, both written and spoken; confident in managing client correspondence • Strong problem-solving ability, with sound judgment and initiative • Proficiency in digital collaboration tools, including Google Workspace, Slack, and Zendesk (or similar) • Flexible and adaptable, comfortable working variable shifts, including early mornings, evenings, and weekends • Collaborative mindset, comfortable working remotely in a multicultural team spread across Europe • Commitment to learning, openness to feedback, and a genuine interest in tourism and guest experience.

🏖️ Benefits

• Working equipment provided if needed • Medical insurance after 3 months of employment • Accountant support for employees based in Ukraine • 15 business days of paid vacation annually