Customer Support, Operations Associate

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🕒 March 3

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Talent Sam

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.

📋 Description

• Manage live chat support with high responsiveness and empathy. • Proactively identify opportunities for upselling and systematically drive high-quality App Store reviews. • Build and maintain integrations, custom reports, and automated workflows to keep our CRM running like a clock. • Monitor customer health scores and execute outreach strategies to ensure long-term retention. • Use Gemini and other AI tools to automate communication, analyze customer sentiment, and draft high-converting success content.

🎯 Requirements

• Independent & Strategic • AI-Native • HubSpot Savvy • Growth-Minded • Communicator

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities