Distributor Operations Specialist

🕒 September 16

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tandem Diabetes Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏭 Manufacturing

🔧 Hardware

Healthcare • Manufacturing • Hardware

Tandem Diabetes Care is a medical device company that designs and manufactures insulin pumps and automated insulin delivery systems powered by its Control-IQ+ predictive algorithm. Its products, including the t:slim X2 and Tandem Mobi, integrate with continuous glucose monitors and compatible smartphones, support remote software updates, and are accompanied by mobile and cloud-based applications, training, and 24/7 support to help people manage insulin therapy.

📋 Description

• Support international distributors and maintain accurate customer and product data • Support the end-to-end order management and fulfillment process for international distributor markets supplied through the European Distribution Center • Act as an operational link between distributor partners and International Commercial Operations, Supply Chain, Finance, the European Distribution Center, RRD, Regulatory Affairs, and other internal stakeholders • Coordinate distributor purchase orders from receipt through order entry, release, shipment, and completion • Review orders for accuracy, completeness, pricing, product availability, allocation requirements, requested delivery dates, and forecast alignment • Monitor open orders and identify risks, delays, shortages, holds, pricing discrepancies, and other fulfillment exceptions • Coordinate order changes, cancellations, partial fulfillment, and split shipments • Communicate order updates clearly to relevant stakeholders • Clarify inventory availability and expected delivery timing with Supply Chain, the European Distribution Center, and fulfillment teams • Serve as the primary operational contact for assigned distributor partners • Provide updates on order status, product availability, shipment timing, delays, and allocation constraints • Maintain allocation trackers, operational documentation, price lists, and order data across Salesforce, CRM, ERP, Microsoft Dynamics, and other applicable systems • Develop and analyze open-order, backlog, allocation, and fulfillment reporting • Provide regular visibility to International Operations leadership • Investigate recurring fulfillment issues and distributor concerns, identify root causes, and support corrective actions and continuous improvements • Support internal order requests and coordinate with Regulatory Affairs on country-specific distribution changes for new product releases • Work flexibly across international time zones and travel internationally as required

🎯 Requirements

• Bachelor’s degree, or an equivalent combination of education and relevant professional experience • At least three years of experience in operations, supply chain, sales support, or a related environment • Hands-on experience with order processing and forecasting or demand planning • Proficiency with Microsoft Office and Microsoft Teams • Working knowledge of CRM, Salesforce, ERP, Microsoft Dynamics, and other order management systems • Strong spoken and written English • Clear communication, presentation, and interpersonal skills • Ability to work accurately, use initiative, manage multiple priorities, and respond calmly and confidently to changing situations • Experience working effectively across cultures and communicating with customers by phone and in writing • Experience training customers at different organizational levels • Fluency in English and any additional European languages • Willingness and ability to travel regularly to other international locations as required • Ability to travel internationally up to 25%

🏖️ Benefits

• Remote working arrangement • Excellent working conditions • Meaningful autonomy • Motivated colleagues • Stimulating work in an innovative field • Opportunity to collaborate with international teams • Opportunity to build trusted distributor relationships • Opportunity to solve varied operational challenges • Opportunity to improve how the company works • Inclusive environment where everyone can contribute and grow • Equal employment opportunities