Support Engineer – AI-Driven

🕒 May 10

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Tangible

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💸 Finance

🏪 Marketplace

💳 Fintech

Finance • Marketplace • Fintech

Tangible is a London-based financial technology company and secondary markets platform that provides liquidity solutions and advisory for institutional investors. It operates auction and liquidity hub products for closed-end and semi-liquid funds, serving limited partners (LPs), general partners (GPs), wealth managers and secondary liquidity providers. Tangible offers a tech suite and strategic/financial advisory for secondary transactions and works with regulated broker partners to facilitate securities offers.

📋 Description

• Respond to client emails in clear, professional English (AI-assisted but human-reviewed) • Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications • Develop strong contextual awareness of platform workflows, data flows, and business logic • Identify whether an issue is user error, configuration issue, data problem, or system defect • Execute basic corrective actions when possible (data validation, configuration checks, structured guidance) • Escalate structured, well-documented tickets to the development team when required • Raise change requests based on recurring client feedback • Detect potential bugs, inconsistencies, or edge cases from client reports • Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis

🎯 Requirements

• Excellent written English (must be comfortable handling professional client communication) • Comfortable working in the US timezone • Strong logical thinking and ability to understand complex workflows • Experience using Jira Service Management and Jira Software • Ability to distinguish between bugs, feature gaps, and configuration errors • Familiarity with SaaS platforms and structured support processes • Comfortable using AI tools to improve productivity and clarity