Senior Enterprise Services Engineer

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $154k - $236k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

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Tanium

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Tanium is a cybersecurity company that specializes in providing real-time endpoint visibility and control for large organizations. By delivering insights on security, performance, and inventory across IT assets, Tanium helps businesses manage their infrastructure efficiently and protect against cyber threats.

📋 Description

• Operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. • Contribute to each customers' success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes. • Identify opportunities for customers to get greater value from the Tanium platform. • Work closely with CSMs on improving Tanium operational status within key accounts. • Provide technical direction to customer IT support staff. • Conduct daily health-checks on assigned accounts and work with Technical Support Engineers on strategic customer activities. • Document best practices and Play Book entries. • Travel Requirements: 25% of time expected to travel.

🎯 Requirements

• BA/BS or equivalent experience required • 8+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming. • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python). • Experience with code merging and branching methodologies using GitHub • Experience managing enterprise customers • Prior experience and breadth of knowledge needed to lead customers and internal teams. • Has mastered many new concepts and technologies; continually striving to master the Tanium platform and modules. • Experience with integration of cloud-based services with internally hosted solutions • Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others. • Troubleshooting; has mastered enterprise-level troubleshooting. • Experience integrating API-based commercial software products • Good Judgement: takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission. • Independent; can work on the most complex problems; should be able to complete tasks that are not well documented; participate in projects specific to their current skills and follow established technical support procedures only requiring help on more complex initiatives or issues. • Communication: have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication. • Influencing: demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies. • Leadership: constructively leads in recognizing when conditions have changed, and the team needs to adapt.

🏖️ Benefits

• Medical, dental and vision plan • Family planning benefits • Health savings account • Flexible spending account • Transportation savings account • 401(k) retirement savings plan with company match • Life, accident and disability coverage • Business travel accident insurance • Employee assistance programs • Disability insurance • Other well-being benefits