Fulfillment Operations Specialist, German Speaking

Job not on LinkedIn

🔥 44 minutes ago

🇵🇱 Poland – Remote

💵 zł58k - zł83k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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TaskRabbit

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

👥 B2C

🏪 Marketplace

💰 Secondary Market on 2015-07

B2C • Marketplace

TaskRabbit is a platform that connects customers with skilled 'Taskers' who provide various home-related services. These services include furniture assembly, home repairs, cleaning, moving, and yard work. TaskRabbit allows users to choose a Tasker based on price, skills, and reviews, and facilitates the entire process including scheduling, payment, and communication through its platform. With a wide range of services and a focus on customer satisfaction, TaskRabbit provides a convenient solution for tackling home projects big and small.

📋 Description

• Understand business requirements for each assigned programme and implement its standard operating procedures • Take notes while performing core duties and suggest improvements to the team leader • Address and resolve user issues primarily via live channels while maintaining customer satisfaction, productivity and accuracy KPIs • Conduct outbound calls with Taskers while maintaining high-quality interactions • Build trust with stakeholders and provide exceptional first-contact resolution • Stay organized, accountable and informed about SOP and programme changes • Improve conversions and reduce cancellations across six European markets

🎯 Requirements

• Fluency in English and German (B2+) • Minimum 1 year of customer service experience, contact center experience or similar • Excellent customer service skills, including empathy, courtesy, kindness, efficiency, confidence and helpfulness • Excellent typing skills and adaptability in navigating online tools and systems • Adaptability in a fast-paced environment • Excellent written and verbal communication skills, with strong grammar and spelling • Ability to articulate persuasively over the phone • Strong critical thinking and problem-solving skills • Resilience and persistence when facing rejection and pursuing leads • Prior experience in phone sales, preferably cold calling • Ability to take ownership and solve problems • Available full-time (40 hours/week) • Eligible to work in Poland; relocation support is not provided

🏖️ Benefits

• Generous and flexible time off • 2 company-wide closure weeks • Taskrabbit product stipends • Wellness stipends • Productivity stipends • Education stipends • IKEA discounts • Reproductive health support • Employer-paid health insurance for US-based employees • 401k match with immediate vesting for US-based employees • Flexible work arrangements • Regular in-person connection

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