Payment Operations Analyst – SEPA, SWIFT

🔥 36 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 16%

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Logo of Finom

Finom

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Resolve customers' day-to-day payment issues end-to-end • Handle SEPA and SWIFT recalls • Conduct SEPA and SWIFT payment investigations • Analyze payments and transactions • Build processes for the Payment Operations hub from scratch • Support new market launches • Shape how payment services are offered in products and back-office systems • Communicate with payment infrastructure providers and partner banks • Escalate requests and track issues • Take initiative to find answers and improve customer experience

🎯 Requirements

• 2+ years in payment operations, banking operations, or fintech • SEPA/SWIFT experience strongly preferred • Knowledge of SEPA (SCT, SCT Inst, SDD) • Knowledge of SWIFT messaging (MT/MX, gpi), recalls, and payment investigations • Analytical mindset and strong attention to detail when working with transaction data • Clear written English for partner banks and internal teams • Additional European languages are a plus • Proactive, ownership-driven approach to ambiguous problems • Experience with fraud recall processes or compliance/FCRM collaboration is nice to have • Familiarity with Intercom, Jira, Metabase/SQL, or back-office payment tooling is nice to have • Experience setting up or documenting operational processes is nice to have • Comfort using AI tools such as Claude and ChatGPT to analyze data, draft communications, document processes, and automate repetitive tasks

🏖️ Benefits

• Continuous personal and professional development opportunities • Remote or hybrid work flexibility across Europe • Stock Options Program for every team member • Supportive, modern, friendly, and eco-conscious corporate culture • Work & Swim Program: one month in a corporate apartment in Cyprus

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