IT Operations Team Coordinator

🔥 39 minutes ago

🇵🇱 Poland – Remote

💵 zł16.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Netguru

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Netguru is a consultancy, product design, and software development company based in Poznań, Poland. It provides a wide range of services from ideation, rapid prototyping, product strategy, and software development, to user experience and interface design. Netguru focuses on industries such as finance, retail, healthcare, and real estate, offering solutions like Modern Retail, Proptech, AI Development, and Mobile App design and development. The company also specializes in team augmentation and maintenance services, ensuring rapid and efficient delivery for its clients.

📋 Description

• Own and act as subject matter expert for Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack • Conduct regular meetings with team members • Assign tasks and consult on progress • Monitor team happiness and atmosphere • Gather, provide, and act on team-member feedback • Support team development and help people maximize their potential • Plan the development budget • Execute HR processes, including vacation monitoring, onboarding and offboarding, performance reviews, and appraisal and salary review processes • Connect people with the company strategy and processes and keep them up to date with company news • Manage day-to-day operations of the Service Desk Team • Ensure KPIs and SLAs are met • Co-create and monitor Service Desk policies and procedures • Handle stakeholder queries and escalations • Manage and communicate departmental and organizational change • Monitor hardware stock and manage orders and end-of-life processes • Allocate and schedule resources to meet service demands • Anticipate the operational impact of business decisions and take appropriate action • Handle cross-departmental cooperation for shared-responsibility areas

🎯 Requirements

• Very good command of written and spoken Polish (min. C1) and English (min. B2) • Experience in managing a team of at least 3-5 people • Experience with Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack • Experience working in an IT environment; Agile experience is a plus • Experience working with ITSM or a similar framework • Experience using one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, ServiceNow • Experience managing hardware asset registries for laptops, accessories, etc. • Experience working in a fast-changing company, such as a software development organisation • ITIL Foundation Certificate • Ability to motivate and grow your team • Proactive and a good team player • Experience managing macOS and Windows endpoints

🏖️ Benefits

• UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences • Multisport card • Private health insurance package • Life insurance • Hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.) • UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees • B2B: Discounts on Apple products • Team workshops and integration events • Webinars • Knowledge sharing sessions