TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
Learning Experience Leader
🔥 0 minutes ago
🗣️🇯🇵 Japanese Required
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TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
📋 Description
• Ensure the consistency, quality, and effectiveness of our training programs and operational standards • Develop and maintain engaging training materials, including manuals, presentations, and digital resources • Collaborate with subject matter experts to update and improve training content and delivery methods • Support Team Leads with staff professional development and course completion tracking • Monitor and evaluate the effectiveness of training programs; recommend improvements based on feedback and performance • Conduct regular assessments of operational practices across teams and individuals • Maintain comprehensive training records in alignment with company policies and legal regulations • Oversee compliance with required training certifications and documentation • Analyze training-related metrics and trends to identify performance gaps and opportunities for improvement • Work with cross-functional stakeholders to identify and address future training needs in line with business growth
🎯 Requirements
• Strong training and coaching skills—we prioritize candidates with robust training experience over prior QA exposure • Proven training background, including training delivery and coaching practices • Experience in evaluating training effectiveness and providing structured feedback • Strong written and verbal communication skills in both English and Japanese • Fluency in English is essential; bilingual proficiency is highly preferred • Excellent time management, planning, and organizational abilities • High attention to detail and proactive problem-solving skills • A full, clean driving license with a minimum of 2 years’ driving experience in Japan • No at-fault insurance claims in the past 3 years • Demonstrated safe and confident driving skills with a willingness to continue learning • Willingness to disclose any secondary employment as part of the application process • Ability to pass a pre-employment and/or post-offer health check • Employment is contingent on passing random drug and alcohol testing per our company policy.
🏖️ Benefits
• Competitive and fair salary with a company pension plan • Employee perks and discounts through our corporate benefits program • Access to ongoing professional development, qualifications, and training support
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