Learning Experience Manager – Emergency Response/T1

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $97k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2018-08

B2B • SaaS • Finance

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Create and maintain a positive and professional learning environment • Design and expand training and development programs • Coordinate, organize, and implement all training programs • Ensure the success of new hire training and onboarding programs • Work closely with Learning Experience Leaders • Manage a team of up to 8 Learning Experience Leaders as direct reports • Maintain a training schedule for assigned sites • Update all spreadsheets for rosters for assigned sites • Create seats for new learning experience staff • Interview for new learning experience staff • Onboard learning experience staff • Set job expectations with learning experience staff • Grade learning experience staff on training skill sets • Develop learning experience staff and Leadership with education and certifications • Observe learning experience staff during training classes • Provide effective coaching and feedback for development • Document information on each learning experience staff member • Create and maintain training methodologies

🎯 Requirements

• High School Diploma or GED required • Four-year college degree (preferred) in a related field like industrial or applied sciences • Five years of previous training experience • Two years of previous management experience, preferably in the training or learning development space • Two years of previous BPO experience, preferably • Two years of previous technical support experience and/or emergency coordination, emergency response, or crisis management experience • Strong written and verbal communication skills • Strong coaching and mentoring skills • Travel required, up to 25% of the time • Strong will to learn and adapt to quick change • Proficient in Microsoft Office and Google Suite applications required

🏖️ Benefits

• medical, dental, and vision insurance • 401(k) with company match • paid time off including vacation, sick leave, and holidays