Retail Sales Customer Service Representative

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2018-08

B2B • SaaS • Finance

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Deliver exceptional customer service via phone and email. • Manage customer orders, including processing and tracking. • Provide warranty support and process warranty claims. • Handle inquiries related to orders, products, and services. • Assist customers with navigating the global marketplace. • Support customer groups and address their specific needs. • Resolve production and shipping issues. • Provide website support and troubleshooting. • Handle other customer inquiries, including spam and marketing-related issues.

🎯 Requirements

• Must be able to use English at a B1 minimum level and successfully complete the English written and oral assessment. • Must be willing to complete assessments that include a typing test (25 wpm). • Great communication skills, able to express themselves clearly and professionally. • Demonstrate strong abilities to work independently and as a remote team player. • Must be adaptable and flexible, demonstrating abilities to work with process and information changes. • Must be at least 18 years of age. • Must have HSD or equivalent Sales Experience Highly Preferred

🏖️ Benefits

• comprehensive benefits package including medical, dental, and vision insurance • 401(k) with company match • paid time off including vacation, sick leave, and holidays