Senior Manager, Client Services

Job not on LinkedIn

November 19

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TaskUs

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B2B • SaaS • Finance

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

10,000+ employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2018-08

📋 Description

• Manage with autonomy one strategic campaigns and up to three non-strategic accounts, both new and existing, through the client lifecycle under the guidance of a Director or Senior Director • Ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance • Conducts weekly/monthly/quarterly business reviews • Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding client needs • Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts • Achieves annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance • Grows headcount, revenue and margins on accounts • Provides actionable feedback for improvement/course correction internally and externally • Demonstrates an attitude where they roll-up-their-sleeves and handle issues that arise • Strategizes with clients to ID opportunities for growth

🎯 Requirements

• 3+ years experience in a consulting and/or account management role • 3+ years experience in managing customer care, call centers and/or back office operations preferred • 3+ years experience in start-ups or high growth companies preferred • Driven to self improve and extend spheres of knowledge and influence • Practical and action oriented • Ability to sell and be persistent and aggressive • Must be able to inspire and persuade people • Willing to work long hard hours, weekends • Must be able to commit up to 30% of the year traveling to our client's offices

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Commitment to a People First culture • Inclusive environment • Professional growth and internal mobility