Trilingual Team Leader – French, English, Spanish, BPO/Call Center Experience

🔥 14 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Provide mentorship, guidance, and career development to team members • Implement escalation channels according to mutually agreed-upon procedures • Lead a high-performing team through an operational transition • Build problem-solving, critical thinking, analytical, and technical capabilities within the department • Establish team goals • Develop execution strategies with direct reports • Measure progress and share results • Identify actionable insights and suggest recommendations • Influence team strategy through effective communication

🎯 Requirements

• 1 year of prior relevant people management experience in the BPO or call center industry • Portuguese and English B2 • Strategic thinking skills • Strong analytical and creative problem-solving skills • Experience providing constructive criticism • Experience implementing corrective action plans • High-level understanding of customer confidentiality standards • Passion for the development of teammates

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Employee well-being support • Inclusive environment • Professional growth and internal mobility opportunities • Reasonable accommodations during the hiring process

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