TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
VP, Global Accounts
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
📋 Description
• Drive Global Operational Excellence: Oversee operational delivery across 5 global sites in Colombia, Mexico, Egypt, and NAM • Own Key Dependency Metrics: Hold ultimate accountability for critical KPIs across all LOBs • Cross-Regional Knowledge Transfer: Standardize processes and foster a culture of lessons learned in one region • Strategic Client Partnership: Act as the primary operational interlocutor for the client's executive leadership • Support Quarterly Business Reviews with data-driven thought leadership, proactive scaling strategies, and growth opportunities • Financial & Forecast Management: Establish clear operational goals, analyze portfolio growth, and provide forecasting • Synergistic Collaboration: Partner seamlessly with internal teams to present a unified front to the client
🎯 Requirements
• 10+ years of progressive Operations Leadership experience within a BPO setting • Extended experience in leading large-scale operations preferably within the Telecommunications, Internet Service Provider (ISP), or Subscription-Based Consumer Hardware sectors • Demonstrated success managing complex portfolios that simultaneously handle high-tier Technical Support/Hardware Troubleshooting and Inbound/Outbound Sales • Deep experience managing operations in LATAM (specifically Colombia/Mexico) • Strong financial and analytical acumen • Exceptional presentation and executive-level communication skills. • Must be fully bilingual (English and Spanish).
🏖️ Benefits
• Competitive industry salaries • Comprehensive benefits packages • Internal mobility and professional growth opportunities
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