Online Sales Concierge

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

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Taylor Morrison

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 100 years

🏠 Real Estate

🛒 Retail

👥 B2C

Real Estate • Retail • B2C

Taylor Morrison is one of America's leading homebuilders, known for providing trusted homebuying experiences and innovative housing solutions across several U. S. locations. The company offers a variety of services that make the homebuying process seamless, including online shopping tools, extensive warranty plans, and personalized home financing solutions. Taylor Morrison is committed to community sustainability, diversity, and inclusion, partnering with organizations like the National Wildlife Federation to support these values. Operating under brands like Esplanade and Yardly, Taylor Morrison caters to both new home buyers and renters, ensuring quality and satisfaction in every project. Recognized as America’s Most Trusted Home Builder, Taylor Morrison builds homes with a customer-focused approach and high quality standards.

📋 Description

• Provide continuous and high-touch lead nurturing from initial sign-up through community grand opening and beyond. • Execute at least one engaging touchpoint per month with Esplanade loyalists. • Act as a strategic liaison between the division and Esplanade sales and marketing teams, serving as a key voice in internal strategy sessions to ensure alignment, collaboration, and consistent brand messaging. • Act as the primary point of contact for Esplanade leads until handoff to the Community Sales Manager. • Respond promptly and thoughtfully to inquiries with personalized messaging. • Achieve a 40% lead-to-appointment conversion rate. • Achieve an 80% attended appointment conversion rate. • Utilize the Heart of the Home Discovery Process to uncover lead motivations, timelines, and priorities. • Provide lifestyle-focused guidance to help buyers understand the unique value of Esplanade. • Build trust and rapport through phone, email, video, and other digital channels. • Accurately track all lead interactions in Salesforce. • Maintain up-to-date lead statuses and notes to support reporting and performance evaluation. • Assign lead ratings based on activity and buying signals to guide follow-up strategies. • Participate in Esplanade Extended Operations Meetings. • Attend Esplanade Strategic Planning Sessions and other key planning events. • Collaborate with Esplanade and Division Sales and Marketing leaders to align on messaging, lead performance, and sales strategies. • Submit a weekly report summarizing lead activity, engagement insights, and key metrics.

🎯 Requirements

• Must have Active Real Estate License • Minimum 2 years of experience as Online Sales Manager or Community Sales Manager with proven track record of customer satisfaction • Ability to manage long sales cycles and high-touch nurturing plans. • Deep understanding of the Esplanade brand and its resort-style lifestyle offer

🏖️ Benefits

• Competitive Compensation • Health Care - Medical/Dental/Vision/Prescription Drug Coverage • 401(k) with Company Matching Contributions • Flexible Spending Accounts • Disability Programs • Employee & Dependent Life Insurance • Vacation & Company Holidays • Tuition Reimbursement • Employee Home Purchase Rebate Program • Home Mortgage Program • Employee Assistance Program (EAP)