Contact Center Representative – Credit Card

🔥 18 minutes ago

🏖️ New Jersey, North Carolina, +1 more states – Remote

🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Promote strong and lasting Customer relationships in a Contact Center environment • Provide quality customer service and sales efficiently and professionally • Understand customer needs and identify opportunities to grow the business • Support customers with various inquiries through phone, written, chat or other channels • Complete a broad range of financial transactions accurately and efficiently • Follow bank policies and procedures reducing risk to customers and the business • Participate fully as a collaborative member of the team • Engage in personal performance management and ongoing development activities

🎯 Requirements

• High School Diploma or GED • 1+ years of related customer service experience or equivalent work experience • Experience in Retail, banking, or contact center preferred • Excellent interpersonal and verbal communication skills • Ability to assist customers on the phone for long periods • Must have PC skills with the ability to use/learn current technology and software applications • Must be able to effectively support customers using designated primary language (Spanish and/or English)

🏖️ Benefits

• Health and well-being benefits • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) • Banking benefits and discounts • Career development opportunities • Reward and recognition programs