Contact Center Representative, Overnight

🔥 17 hours ago

🏖️ New Jersey, South Carolina – Remote

🏖️ New Jersey – Remote 🌴 South Carolina – Remote

💵 $23 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Create a Legendary Customer Experience with every client interaction • Engage with prospective customers through various channels (live chat, phone, secured email, SMS and social media) • Take ownership of customer concerns, gathers data, analyzing and resolves complex customer issues at first point of contact • Ensure due diligence is taken to support the accuracy of all customer transactions • Identify cross-sell opportunities or refer customers to internal bank partners • Arrive on time and ready to receive / make customer calls as scheduled throughout the shift

🎯 Requirements

• High School diploma or GED • 2+ years of related customer service experience • 1+ years of contact center experience preferred • Thorough understanding of all aspects of the Contact Center service roles • Demonstrated sales and service ability including thorough knowledge of TD products and services • Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy • Positive and energetic demeanor with excellent listening, reading, and written and verbal communication skills • Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications) • Must be able to adhere to a flexible schedule which may include weekends, overnights, and holidays • Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue

🏖️ Benefits

• health and well-being benefits • savings and retirement programs • paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) • banking benefits and discounts • career development • reward and recognition