Experienced Call Center Agent, Customer Service

🕒 April 8

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TDG Tele Dienste GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

🤝 B2B

👥 B2C

B2B • B2C

TDG Tele Dienste GmbH is a German contact-center and telesales firm specializing in telemarketing, customer advisory and modern customer communication services. The company operates dialog centers providing sales, customer support and campaign management for corporate clients (including insurance partners), emphasizing service-driven sales competence and team-based delivery.

📋 Description

• You are the first point of contact for our customers for inquiries relating to motor (auto) and personal insurance. • You assist customers with questions about quotes and policies. • You will also handle customer inquiries and complaints through to resolution. • You record customer information in our systems and forward follow-up cases to the claims or policy service departments as necessary. • Managing customer data and documents completes your responsibilities.

🎯 Requirements

• Several years of experience in telephone-based customer support • Ideally experience in the motor (auto) insurance industry • Strong communication skills and ability to work in a team • Enjoys telephone-based customer contact • Strong customer focus and high service orientation • Careful, detail-oriented working style and business-fluent German (spoken and written)

🏖️ Benefits

• Permanent employment contract • Monthly bonus payments • Full IT equipment provided • Flexible working time models • 100% remote (one week full-time onboarding on-site in Frankfurt — we cover hotel and travel expenses!) • Ability to work from another EU country for up to 20 days • Coaching and expert exchange for personal development • Regular feedback and a full training budget • Alternating between a legendary summer party or a festive Christmas party • At the office location: varied staff canteen with a generous employer subsidy, plus free coffee, tea, water and a fruit basket • Employee discounts and company pension plan with Zurich Insurance • Top e-bike leasing with full equipment