Client Success Director – Revenue Cycle Management

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TDS Global Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🎯 Recruiter

🤝 B2B

Consulting • Recruitment • B2B

TDS Global Solutions is a global outsourcing and consulting firm (founded 1991) specializing in contact center and BPO solutions, executive recruitment, vendor management, M&A advisory, training, and management consulting for companies across industries. The firm connects clients with nearshore, offshore and domestic contact center partners, provides language and contact-center assessments, places senior executives, supports vendor selection and vendor management, and advises on contact-center M&A and operational improvements. TDS highlights: 750+ clients served, 1,000+ executive placements, 15M+ contact center agents tested, and operations across the Americas, Europe, Africa, and Asia-Pacific. Key services include call center outsourcing (inbound/outbound, email, chat, social media, technical support), back-office outsourcing (mortgage, dental billing, accounting), HR/BPO and recruitment services, process automation and AI consulting, and training/learning & development.

📋 Description

• Develop and execute a comprehensive sales strategy to drive new services within the existing client base. • Establish annual and multi-year revenue targets and ensure achievement through disciplined pipeline management • Identify target services, verticals, and service offerings to maximize growth opportunities • Monitor market trends, competitive landscape, and payer dynamics to inform strategy • Lead enterprise-level Client Success efforts, including large, complex RCM modular and end-to-end services outsourcing • Develop and maintain executive relationships with key decision-makers (CFOs, Revenue Cycle Leaders, CEOs) within existing client portfolios • Oversee the full sales lifecycle from generating opportunities through new Statement of Work (SOW) execution • Partner with marketing to drive demand generation and brand positioning • Maintain a robust, accurate sales pipeline with visibility into short- and long-term opportunities • Drive forecasting accuracy and reporting to executive leadership • Implement sales processes, tools, and CRM best practices to improve efficiency and transparency • Partner with Client Delivery and Implementation teams to ensure seamless handoff and new SOW services • Align sales commitments with operational capabilities and service delivery models • Collaborate with Finance and Legal on pricing strategy, contract structuring, and risk mitigation • Own and deliver on revenue growth targets, bookings, and profitability goals • Develop pricing strategies that balance competitiveness with margin objectives • Achieve sales performance metrics and adjust strategy as needed

🎯 Requirements

• 5+ years of sales and business development experience within healthcare, including RCM services • Proven track record of closing large, complex deals (multi-million dollar contracts) • Experience selling to hospitals, health systems, and physician organizations • Deep understanding of end-to-end revenue cycle operations and outsourcing models • Experience with tech-enabled healthcare RCM solutions across the revenue cycle • Strong executive presence with the ability to influence C-level stakeholders • Demonstrated ability to build and scale high-performing sales organizations is a plus. • Expertise in consultative and solution-based selling approaches • Strong financial and commercial acumen • Ability to travel 30-50% for sales activities, client meetings, conferences, and industry events

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Paid Time Off (Vacation, Sick & Public Holidays) • Work From Home