Director of Customer Success

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EULER

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $600k Pre seed on 2023-02

SaaS • B2B • Artificial Intelligence

EULER is an AI-native Partner Revenue Management (PRM) platform that automates partner operations for partner teams. It centralizes partner onboarding, activation, communications, incentive and commission management, deal tracking and attribution, and reporting—turning fragmented partner data into actionable insights. Euler offers AI features such as a 24/7 AI Partner Account Manager and DealFlow AI for automated deal registration, integrates with CRMs and billing systems, and is designed to scale partner-sourced revenue while reducing manual work. The company’s site reports customers averaging 3–4x partner-sourced revenue growth and 4–9x partner portfolio growth over 12 months.

📋 Description

• Own overall retention and expansion targets and be personally accountable for NRR and churn outcomes. • Own customer adoption (breadth and depth of usage). • Coach, enable, and actively support the CS team to deepen accounts and reduce churn, including stepping into strategic accounts when needed. • Lead, develop, and grow the Customer Success team as the company scales. • Build and refine a scalable, repeatable Customer Success playbook, from onboarding through renewal and expansion. • Define success plans, health scoring frameworks, and account management standards. • Partner cross-functionally with Sales, Product, and Engineering to represent the voice of the customer. • Maintain accurate customer health visibility and reporting in HubSpot or similar CRM tools. • Proactively identify risk and opportunity, bringing forward thoughtful, actionable solutions to leadership. • Hire and onboard future Customer Success talent as the team scales.

🎯 Requirements

• Proven experience in B2B SaaS Customer Success leadership, including people leadership experience. • A track record of owning retention and expansion metrics and coaching a team to consistently hit targets. • Hands-on leadership style. • Comfortable stepping into a strategic account to unstick it, while still leading through others. • Experience building or refining Customer Success processes in an early-stage or high-growth environment. • Strong command of the full customer lifecycle: onboarding, adoption, renewal, and expansion. • Consultative mindset, comfortable asking thoughtful questions, uncovering areas of improvement, and proposing solutions. • Highly autonomous. You don't need to be told what to do, you figure out what needs to happen and go do it. • Strong proficiency in HubSpot, Salesforce, or similar CRM tools. • Exceptional command of English, both written and spoken.

🏖️ Benefits

• No ego, full ownership, entrepreneurial culture.