Vice President, Practice Lead – Automotive/Auto Finance

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🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $140k - $180k / year

⏰ Full Time

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

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TDS Global Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🎯 Recruiter

🤝 B2B

Consulting • Recruitment • B2B

TDS Global Solutions is a global outsourcing and consulting firm (founded 1991) specializing in contact center and BPO solutions, executive recruitment, vendor management, M&A advisory, training, and management consulting for companies across industries. The firm connects clients with nearshore, offshore and domestic contact center partners, provides language and contact-center assessments, places senior executives, supports vendor selection and vendor management, and advises on contact-center M&A and operational improvements. TDS highlights: 750+ clients served, 1,000+ executive placements, 15M+ contact center agents tested, and operations across the Americas, Europe, Africa, and Asia-Pacific. Key services include call center outsourcing (inbound/outbound, email, chat, social media, technical support), back-office outsourcing (mortgage, dental billing, accounting), HR/BPO and recruitment services, process automation and AI consulting, and training/learning & development.

📋 Description

• Drive organic growth across a portfolio of Automotive and Auto Finance clients • Identify expansion opportunities, cross-sell initiatives, and operational improvement opportunities • Develop strategic account plans and long-term growth strategies • Build and strengthen executive-level client relationships • Serve as the internal and external subject matter expert (SME) for the Automotive / Auto Finance vertical • Provide industry insight related to customer care, servicing, collections, lending support, repossession, total loss, and related operational functions • Support executive client discussions with strategic and operational expertise • Translate industry trends into actionable client solutions • Partner with sales, operations, and delivery teams during new business pursuits and solution development • Support onboarding, client expansion, and strategic solution design • Contribute to value proposition development and go-to-market strategy • Influence growth opportunities through consultative client engagement • Collaborate closely with Operations, Sales, Delivery, Recruitment, and Executive Leadership teams • Balance commercial growth objectives with operational realities and scalability • Influence stakeholders across a matrixed organization • Operate effectively in a fast-paced, high-accountability environment

🎯 Requirements

• 5+ years of experience and SME in the Automotive and/or Auto Finance or Utility industries • Strong background in account management, client services, strategic partnerships, or commercial growth leadership • Experience supporting enterprise-level client relationships • BPO experience is a plus • Preferred Experience • Experience working within both client-side and BPO/provider environments strongly preferred • Strong understanding of customer operations, servicing models, and operational scalability • Experience supporting complex enterprise accounts and multi-stakeholder environments • Professional Skills • Commercially driven with a growth-oriented mindset • Executive presence with strong communication and influencing skills • Ability to identify strategic growth opportunities proactively • Strong operational and financial acumen • Collaborative, solutions-oriented leadership style

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability