Customer Support Representative

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November 7

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Teamified

WebsiteLinkedInAll Job Openings

B2B • HR Tech • Recruitment

Teamified is a global talent powerhouse that specializes in connecting businesses to offshore talent. They offer a comprehensive platform that simplifies the hiring process by providing access to a diverse range of skilled professionals from multiple industries. With a focus on data security and a people-first approach, Teamified aims to reduce hiring times and costs while ensuring high-quality talent matches for organizations.

201 - 500 employees

Founded 2021

🤝 B2B

👥 HR Tech

🎯 Recruiter

📋 Description

• Respond promptly and professionally to customer inquiries via email, chat, and social media channels. • Provide product knowledge and advice on hair extensions and care products, recommending the most suitable options for customers’ preferences, needs, or service bookings. • Provide accurate information about products, ingredients, usage, and recommendations suited to customer needs. • Handle returns, exchanges, order updates, and tracking concerns efficiently and courteously. • Maintain a friendly, helpful, and brand-aligned communication style in every interaction. • Manage and process orders through Shopify, ensuring accuracy and timely fulfillment. • Monitor and update product listings, stock levels, and order statuses as needed. • Collaborate with the fulfillment and logistics teams to resolve any delivery or order issues. • Support online promotions, seasonal campaigns, and product launches with accurate communication to customers. • Build strong knowledge of the brand’s hair care products, understanding their features and benefits to guide customers effectively. • Gather and relay customer feedback to improve products and the overall service experience. • Contribute to content updates for FAQs, help guides, and automated responses. • Maintain accurate records of customer interactions and resolutions. • Track recurring issues and suggest solutions or improvements. • Assist in generating reports related to customer satisfaction and service efficiency.

🎯 Requirements

• Bachelor’s degree or equivalent experience in Customer Service, Communications, or a related field. • At least 3 years of experience in a customer support or e-commerce role, preferably within retail, beauty, or lifestyle industries. • Experience using Shopify is essential; familiarity with tools like Gorgias, Klaviyo, or Zendesk is a plus. • Knowledge or passion for hair products or beauty care preferred. • Strong written and verbal communication skills. • Quick learner with a proactive attitude and a desire to grow with the company. • Key Competencies • Excellent communication and interpersonal skills. • Empathetic and customer-focused approach. • Strong attention to detail and accuracy. • Organized and able to manage multiple tasks efficiently. • Positive, adaptable, and solutions-oriented mindset. • Performance Indicators • Customer satisfaction and feedback ratings. • Response and resolution time for customer inquiries. • Accuracy in order processing and Shopify updates. • Contribution to improved service workflows and customer retention.

🏖️ Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time. • Access to online learning platforms and a budget for professional development • A collaborative, no-silos environment, encouraging learning and growth across teams • A dynamic social culture with team lunches, social events, and opportunities for creative input • Leave Benefits • HMO • 13th Month Pay