IT Support Engineer – Microsoft 365

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamified

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Teamified is a global talent powerhouse that specializes in connecting businesses to offshore talent. They offer a comprehensive platform that simplifies the hiring process by providing access to a diverse range of skilled professionals from multiple industries. With a focus on data security and a people-first approach, Teamified aims to reduce hiring times and costs while ensuring high-quality talent matches for organizations.

📋 Description

• Provide Level 2 technical support for escalated help desk tickets and client calls, ensuring timely resolution and accurate documentation. • Diagnose, troubleshoot, and resolve issues related to Active Directory, Hosted Exchange, Microsoft 365, and networking. • Administer Microsoft 365 environments, including user management, security policies, email configurations, and access controls. • Support and maintain AD environments, including user accounts, group policies, permissions, and directory services. • Manage calls and tickets efficiently using the help desk system, updating status and communicating progress clearly. • Assist with security administration, including MFA, conditional access, email security, and basic incident response. • Work in a Microsoft Teams environment to communicate with team members and clients. • Provide customer-facing support, communicating complex technical concepts clearly to clients. • Escalate complex issues to Level 3 engineers when required and assist with implementation of solutions. • Document resolutions, procedures, and system changes clearly and accurately.

🎯 Requirements

• Proven experience in a Level 2 IT Support / Help Desk role, preferably within an MSP environment. • Strong hands-on experience with Active Directory (AD). • Strong hands-on experience with Hosted Exchange. • Strong hands-on experience with Microsoft 365 administration and security. • Basic networking knowledge. • Clear and concise English communication skills, both written and verbal. • Customer-facing experience supporting diverse clients. • Ability to work independently, prioritize tasks, and manage multiple tickets effectively. • Experience using MS Teams for team collaboration and client communication. • Strong troubleshooting skills across Windows environments and common business applications. • Experience with ticketing and call management systems in a help desk environment. • Exposure to endpoint security, backup solutions, and IT infrastructure management.

🏖️ Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time. • Access to online learning platforms and a budget for professional development • A collaborative, no-silos environment, encouraging learning and growth across teams • A dynamic social culture with team lunches, social events, and opportunities for creative input • Health insurance • Leave Benefits • 13th Month Salary