Desktop Support Technician

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atticus Advisory Solutions Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

Atticus Advisory Solutions Inc. is an outsourcing/offshoring firm that provides offshore ERP talent and managed staffing for ERP delivery. It recruits, places, and manages implementation consultants, developers, integration specialists, data/reporting analysts, QA, support, and finance ops aligned to NetSuite, SAP, Acumatica, Odoo and adjacent ecosystems. The company emphasizes retention, predictable delivery, role-based upskilling, and governance to reduce churn and rework, reporting outcomes like 91% staff retention, 1,000+ ERP consultants placed, and shortlists within 48 hours. Its services combine recruiting and placement, retention and management, and training/upskilling to act as a reliable extension of client teams.

📋 Description

• Triage and resolve incoming helpdesk tickets in a timely, friendly manner, keeping users updated • Provide first-line support for account and access issues, including password resets, MFA, and permissions • Troubleshoot software and productivity application issues, including email, file storage, and collaboration tools • Set up, configure, and troubleshoot user laptops and mobile devices • Maintain accurate asset management records for company hardware and software • Onboard and offboard users, including account provisioning/deprovisioning, access grants and revocations, and device coordination • Assist in reviewing and assigning appropriate user permissions • Create and maintain knowledge base articles and user guides • Escalate security-relevant issues to the Security team with clear context • Participate in implementation work and company IT projects • Work closely with the Director of IT to support day-to-day operations

🎯 Requirements

• Knowledge and experience supporting Windows endpoints (Windows 11) • Knowledge and experience supporting Apple Mac endpoints (MacBook) • Knowledge and experience supporting Office 365 applications and systems, including Outlook/Email, SharePoint, and OneDrive • Knowledge and experience supporting Apple iOS and Android devices • Excellent customer service skills • Strong English reading, writing, and speaking skills • Motivated and driven to learn and tackle new problems and systems • 1–3+ years of experience in IT Support managing end users and IT systems • Prolonged periods of sitting at a desk and working on a computer • Experience with Microsoft/M365 administration, including Entra ID, Intune, Exchange Online, and Defender • Experience with Enterprise AI management (Claude) • Experience with Freshservice or similar ticketing/service management platforms • Experience with UEM suites such as NinjaOne and JAMF / Apple Business Manager • Exposure to endpoint security tools such as CrowdStrike, Netskope, and VPN • Experience with networking fundamentals and a security-first mindset

🏖️ Benefits

• Competitive compensation • Benefits • Annual leaves • Health and medical insurances • Flexible working arrangement • Opportunities for growth and development