Junior Support Analyst – Secure Network Operations Centre

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CyberOne

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

CyberOne is a UK-based cybersecurity services company that provides 24x7 managed detection and response, incident response, Microsoft security integrations, penetration testing, cloud security, and professional consulting to help organisations build measurable cyber resilience. They deliver AI-augmented MXDR and other managed security services powered by Microsoft technologies, focusing on rapid detection, containment, compliance and continuous risk reduction for enterprise and regulated sectors.

📋 Description

• Monitor customer infrastructure and cloud platforms. • Respond to alerts, incidents and service requests. • Perform first-line troubleshooting across Microsoft technologies. • Escalate issues with clear technical notes. • Complete daily operational health checks. • Produce knowledge articles and documentation. • Deliver excellent customer service. • Participate in shift handovers and continual improvement. • Learn new technologies through mentoring and certification.

🎯 Requirements

• Passion for technology and cyber security. • Good Windows and Microsoft 365 knowledge. • Basic networking understanding. • Strong customer service and communication skills. • Willingness to learn and work as part of a team. • Logical problem-solving skills.

🏖️ Benefits

• Flexible working hours & remote-first culture • Birthday off, long-service awards • Bi-annual performance awards and team off-sites • Structured training, technical exposure and career pathing