Automation Support Engineer

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magentIQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

Consulting • Artificial Intelligence • Enterprise

magentIQ is a company that delivers AI + people as-a-service, combining multi-agent AI automation with world-class human talent to help businesses scale, optimize costs, and transform workflows. Founded by experts in AI, automation, and global talent, magentIQ blends human insight and AI-driven agents to deploy the right resource for complex, high-stakes tasks across industries, emphasizing speed, scale, security, and outcome-driven delivery.

📋 Description

• Provide Tier 2 and Tier 3 technical support for customer-facing automation solutions • Investigate and troubleshoot complex automation issues to ensure platform stability and performance • Design, build, and implement automation workflows within the company’s low-code automation platform • Scope automation requirements independently, define success criteria, and deliver solutions • Use Python and automation tools to develop efficient, scalable automation processes • Collaborate directly with customers to understand requirements and ensure solutions meet expectations • Maintain communication with clients during testing, troubleshooting, and deployment • Coordinate with support and development teams to implement fixes aligned with platform best practices • Identify recurring issues and contribute to knowledge base documentation and continuous improvement • Document solutions, improve workflows, and recommend automation enhancements • Collaborate with Automation Developers, Support Engineers, and Product teams • Provide US time-zone coverage with global team handoffs for continuous support

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Physics, or a related field • 2–5 years of experience in automation development or software engineering, preferably in low-code platforms • Experience building automation workflows and system integrations using low-code environments • Working knowledge of Python or similar scripting languages used in automation solutions • Understanding of the software development lifecycle (SDLC) and best practices in automation development • Familiarity with API integrations and tools commonly used in the MSP ecosystem • Strong communication skills and ability to work effectively with customers in a support environment • Excellent collaboration skills with cross-functional teams • Strong analytical thinking and problem-solving ability • Knowledge of Jinja2 templating • Experience with HTML/CSS and UI/UX principles • Exposure to automation-first environments or low-code platforms • Experience working with MSP tools and service delivery platforms

🏖️ Benefits

• Fully remote work arrangement • Strong career growth opportunities • Opportunity to develop expertise in low-code automation, integrations, and platform engineering • Work on cutting-edge automation technologies used by global MSPs • Collaboration with international teams and clients