Technical Account Manager

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamified

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Teamified is a global talent powerhouse that specializes in connecting businesses to offshore talent. They offer a comprehensive platform that simplifies the hiring process by providing access to a diverse range of skilled professionals from multiple industries. With a focus on data security and a people-first approach, Teamified aims to reduce hiring times and costs while ensuring high-quality talent matches for organizations.

📋 Description

• Serve as the primary technical point of contact for a portfolio of strategic accounts, owning the technical relationship from post-sale through renewal and beyond • Conduct technical health checks, platform audits, and configuration reviews to proactively identify issues and optimisation opportunities • Develop and execute tailored technical success plans aligned to each customer’s business goals and platform maturity • Diagnose complex technical challenges and create actionable solutions, including custom configurations, workflow redesigns, and integration recommendations • Manage technical escalations end-to-end, liaising with Engineering and Product teams to drive resolution and keep customers informed • Monitor support request trends across assigned accounts, aggregating common issues to drive broader improvements (training, documentation, product enhancements) • Identify and progress expansion opportunities including upsell, cross-sell, and professional services by uncovering unmet technical needs • Develop and build strong relationships with key customer stakeholders and executive sponsors through steering committees and regular reviews • Provide expert-level training, enablement, and best-practice guidance to help customers maximise platform adoption and ROI • Be the voice of the customer internally, providing structured feedback to Product, Engineering, and Customer Success on how we can better serve our clients • Collaborate closely with Customer Success Managers to ensure aligned account strategies and seamless customer experiences • Drive customer advocacy through reference-ability, case studies, and participation in community events

🎯 Requirements

• 5+ years of experience in a technical account management, solutions engineering, implementation, or customer-facing technical role within a SaaS environment • Proven track record managing enterprise-level customer relationships with a focus on retention and revenue expansion • Strong technical aptitude — comfortable with platform configuration, APIs integrations, data flows, and troubleshooting complex software issues • Experience conducting technical audits, health checks, and solution design for customers with varying levels of technical maturity • Demonstrated ability to translate complex technical concepts into clear business value for non-technical stakeholders • Excellent stakeholder management skills, including experience engaging with C-level and senior executives • Experience in a startup or scale-up environment with the ability to thrive in a fast-paced, evolving landscape • Strong project management skills with the ability to manage competing priorities across multiple accounts simultaneously • Exceptional written and verbal communication skills with meticulous attention to Detail • Critical thinking and problem-solving mindset with a proactive, solutions-oriented approach • A good sense of humour and desire to be part of a close-knit, passionate team

🏖️ Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time. • Access to online learning platforms and a budget for professional development • A collaborative, no-silos environment, encouraging learning and growth across teams • A dynamic social culture with team lunches, social events, and opportunities for creative input • Leave Benefits