Membership Manager

🔥 2 hours ago

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Teamswell

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Teamswell is a nearshoring and talent-placement company that connects US companies with vetted, bilingual professional talent from Latin America. They provide end-to-end hiring services — sourcing, cognitive and language screening, cultural fit assessment, onboarding, payroll, compliance, and HR support — so hires function as full team members working in US time zones. Teamswell places roles across engineering, data & AI, security & IT, product, design, marketing, finance & admin, and customer operations, emphasizing quality, cost savings, and real-time collaboration.

📋 Description

• Manage the entire membership lifecycle, including prospect outreach and conversion to onboarding coordination and offboarding. • Engage with high-net-worth prospects and manage the membership pipeline. • Maintain CRM accuracy and ensure a seamless member experience. • Conduct independent outreach via phone, video, and email. • Schedule and prepare high-touch conversion conversations for the founders. • Review incoming Expressions of Interest for cultural fit and check against category capacity caps. • Maintain meticulous accuracy in the CRM and track stage counts and velocity. • Track regional category caps and ensure strict adherence. • Establish, build, and refine the playbooks, scripts, and templates for the conversion process. • Run the end-to-end application and screening process and coordinate background checks and reference calls. • Handle invoicing for verification fees and member dues, and track receivables in coordination with Finance. • Manage the intake process for member-nominated experts and referral pipelines. • Run the offboarding and seat-reopening processes.

🎯 Requirements

• 3+ years of experience in membership management, community management, customer success, business development, sales, executive support, or a related client-facing role. • Proven experience managing pipelines and moving prospects through multiple stages of a sales or membership funnel. • Strong interpersonal and relationship-building skills, with the ability to engage and influence high-net-worth individuals and senior professionals. • Experience conducting outreach through phone, video calls, email, and other communication channels. • Hands-on experience with CRM systems and maintaining accurate records, pipeline stages, and reporting. • Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities simultaneously. • Experience creating or improving operational processes, playbooks, templates, and workflows. • Comfortable coordinating background checks, reference checks, and screening processes. • Ability to work independently, take ownership of projects, and thrive in a fast-paced environment. • Strong analytical and problem-solving skills. • **English Proficiency:** Exceptional verbal and written English communication skills, with excellent pronunciation, strong fluency, and the ability to communicate confidently and professionally with founders, prospects, and members. • Experience working with AI-powered screening tools or automation platforms is a plus. • Highly proactive, persuasive, and service-oriented, with a commitment to delivering an exceptional member experience.