Customer Support Analyst, German

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Sales Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🚘 Automotive

🍽️ Food & Beverage

🏥 Healthcare

Automotive • Food & Beverage • Healthcare

Sales Consulting is a Human Resources consulting firm established in 1998. Specializing in recruitment and selection, personnel leasing, assessment centers, and consultancy, Sales Consulting provides comprehensive HR solutions across several industries including IT&C, automotive, outsourcing, pharma, banking, and FMCG. With a team of 130 coworkers, Sales Consulting handles around 150 recruitment processes monthly, showcasing its operational excellence and industry-specific knowledge. The company is a market leader in Transylvania and continues to expand its reach in Romania and the surrounding region. Sales Consulting is committed to client orientation, teamwork, flexibility, excellence, and responsibility to ensure long-term partnerships and professional growth opportunities for both clients and candidates.

📋 Description

• Provide Helpdesk support across the company’s full product range, covering functional and technical issues through phone, web, chat, and email • Identify and troubleshoot reported issues, resolving them directly where possible or escalating them to the appropriate service provider • Follow established resolution and escalation timelines while developing product and application knowledge • Log, monitor, and track incidents through the internal Incident Management System • Provide customers with accurate updates through issue resolution • Take ownership of customer issues and handle interactions promptly, professionally, and according to internal procedures • Support customers in using self-service tools and resources when appropriate

🎯 Requirements

• Advanced German and English skills required • At least 2 years of experience within a travel agency, tour operator, or airline environment • Previous experience working with GDS systems required • Galileo GDS experience preferred • Knowledge of other GDS platforms considered • Experience with CETS or other leisure travel tools considered an advantage but not mandatory • Strong customer relationship skills • Collaborative, consultative, reliable, and empathetic approach • Excellent communication skills • Strong team-oriented mindset