Website Performance Manager

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Team Velocity

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🤝 B2B

🛍️ eCommerce

Automotive • B2B • eCommerce

Team Velocity is a leading marketing technology provider specializing in the automotive industry. Their platform, Apollo Ads, integrates intelligent marketing technology that allows automotive dealers to effectively advertise their vehicles and engage consumers throughout the ownership lifecycle. By providing personalized, payment-driven offers and seamless online experiences, Team Velocity empowers dealerships to enhance customer loyalty and increase sales, service retention, and trade-ins.

📋 Description

• As a Website Performance Manager (WPM), you are the Website relationship owner for our automotive dealership clients. • You will transform from the traditional reactive to a proactive mindset and will drive the vision and delivery of our website products. • You will support and respond to all dealership inquiries quickly, solving most issues instantly. • The customer will always feel as though you are there to help them. • You will be responsible for product retention, while presenting both revenue and non-revenue generating enhancements. • You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness. • Build and maintain relationships with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity. • Responsible for a full and/or complex account load. • Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues. • Execute monthly reporting with your customer to ensure a healthy and satisfied relationship including KPIs, Google Analytics, Search Engine Optimization, and priorities provided by the customer. • Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for. • Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency. • Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion, and upgrades, to ultimately increase the lifetime value (LTV) of your customer. • Collaborate with inter-departmental divisions coordinating priorities and requests needed to support both reactive and proactive support, and provide streamlined service for the dealer. • Provide recommendations regarding site performance and enhancements.

🎯 Requirements

• BS/BA in related discipline OR an equivalent combination of education and work experience • A minimum of 2-3 years' progressive and successful experience in retail automotive digital strategy, automotive agency and/or automotive retail management experience • Demonstrated understanding of dealership operations • Proven experience and demonstrated ability to effectively work with all levels within the dealership, required • Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.), required • Google certifications (Ads, Analytics, Video, Mobile, etc.) • Demonstrated written, verbal, and phone communication, and interpersonal skills • Demonstrated customer service skills and outstanding relationship management capabilities • Highly motivated self-starter capable of working in a team environment • Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven • Demonstrated knowledge in using Salesforce • Proficient with MS Office Word, Excel & PowerPoint • Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics • Solid analytical skills and data-driven thinking • Possess the skills and ability to work independently.

🏖️ Benefits

• medical • dental • vision • 401(k)/matching • paid vacation • wellness