Billing Support Specialist

🕒 April 20

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Tebra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

☁️ SaaS

💰 Debt Financing on 2022-07

Healthcare Insurance • SaaS • Health

Tebra is a comprehensive technology platform designed to streamline the operations of independent healthcare practices. It provides an all-in-one solution that optimizes practice efficiency by integrating electronic health records, revenue cycle management, and patient scheduling with over 130 healthcare systems. Tebra offers tools for practice growth, patient experience, care delivery, billing and payments, and data insights. The platform helps practices attract more patients, manage their reputation, enhance patient experience, and automate operations while ensuring full security and HIPAA compliance. Tebra is tailored for family medicine, pediatrics, primary care, and psychology specialties, enabling them to deliver better care, get paid faster, and gain deeper insights through data-driven practice management.

📋 Description

• Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions. • Assist users in navigating the software, managing patient accounts, and utilizing features effectively. • Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform. • Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures. • Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams. • Ensure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handling. • Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues. • Collaborate with training teams to improve self-help documentation, FAQs, and user guides. • Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks. • Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

🎯 Requirements

• High school diploma or equivalent required; associate’s degree preferred. • 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company. • Experience in Medical Billing or Healthcare industry. • Understanding of medical billing workflows, insurance claims submissions, and payment processing. • Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus. • Knowledge of CMS forms, payer policies, and the US Payer landscape preferred. • Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred. • Knowledge of HIPAA compliance and data security best practices. • Ability to navigate and troubleshoot SaaS- based platforms and related integrations. • Basic coding knowledge related to medical billing and claims processing. • Understanding of claims submission and payer communications, including EDI enrollment process. • Analytics skills to diagnose and resolve billing-related issues efficiently. • Strong interpersonal and communication skills to support healthcare providers and billing teams effectively. • Experience using CRM platforms such as Salesforce. • Strong multi-tasking and time management skills.

🏖️ Benefits

• United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences. • Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.