Technical Customer Success Lead – Deployment

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Tech Holding

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Tech Holding is a global technology solution company that provides Professional Services, Managed Services, and Staffing Solutions. Specializing in digital transformation and business growth, the company leverages its extensive industry knowledge and technological expertise to assist businesses in navigating the digital landscape. Tech Holding is committed to optimizing business operations and supplying the necessary talent to help clients achieve strategic objectives, making them a trusted partner for leading companies worldwide.

📋 Description

• Own the customer operating cadence from pilot kickoff through deployment, adoption, and final pilot decision • Build and manage implementation plans, readiness checklists, milestones, dependencies, success criteria, and ownership matrices • Lead customer kickoffs and recurring deployment and status meetings • Coordinate dependencies across customers, GTM, Product, Partner Engineering, Security, Legal, and engineering delivery teams • Ensure each deployment has clear owners, timelines, risks, escalation paths, and measurable success criteria • Track customer usage, adoption, product health, risks, decisions, commitments, incidents, and follow-up actions • Surface blockers early and drive accountability across internal and external stakeholders • Triage customer issues into support, configuration, integration, product defect, roadmap request, or commercial categories • Route technical and product issues to the correct internal owner with clear context and supporting information • Own customer-facing status updates and escalation communications during deployments and operational incidents • Help customers understand existing product capabilities, configuration, integration work, and future roadmap items • Capture structured customer feedback and ensure Product and Engineering close the loop • Monitor customer health and adoption signals and identify risks to deployment or expansion • Develop reusable onboarding guides, implementation playbooks, runbooks, training materials, FAQs, and customer handoff processes • Drive pilots toward a clear outcome: expand, convert, continue learning, pause, or exit

🎯 Requirements

• Strong experience in enterprise technical customer success, implementation, solutions delivery, technical program management, or a similar customer-facing technical role • Experience with platform, SaaS, API-driven, integration-heavy, or technical enterprise products • Experience leading complex customer implementations or deployments from kickoff through production adoption • Ability to coordinate business, executive, product, engineering, security, and technical stakeholders • Experience creating and managing implementation plans, milestones, dependencies, risks, ownership models, and escalation processes • Technical fluency with APIs, integrations, environments, system dependencies, and common software delivery concepts • Ability to understand and communicate technical issues without implementing the solution • Strong issue-triage skills, including distinguishing configuration problems, integration issues, product defects, roadmap requests, and commercial concerns • Experience managing customer escalations and communicating during high-pressure delivery or operational situations • Strong written and verbal communication skills with enterprise customers and senior stakeholders • Ability to turn ambiguous customer requests into structured, actionable information for Product and Engineering • Strong organizational discipline and attention to detail across multiple simultaneous customer commitments • Comfort working in an early-stage or rapidly evolving environment • Experience supporting identity, security, infrastructure, DNS, registry, or other technically complex platform products is nice to have • Experience with enterprise API integrations is nice to have • Experience supporting customer pilots, proofs of concept, or phased production rollouts is nice to have • Familiarity with customer health metrics, adoption reporting, and implementation analytics is nice to have • Experience working closely with solutions engineering, product management, and engineering teams is nice to have • Experience building customer onboarding or implementation processes from the ground up is nice to have • Familiarity with security, compliance, and enterprise procurement processes is nice to have • Experience supporting strategic enterprise customers with complex organizational structures is nice to have