IT Programs & Operations Manager

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🕒 April 7

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Technology Association of Georgia

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

🤝 Non-profit

📚 Education

🤝 B2B

💰 $2.5M Grant on 2022-10

Non-profit • Education • B2B

Technology Association of Georgia is the state’s largest technology association that unites companies, leaders and talent to accelerate Georgia’s innovation economy. Through statewide programs, 16 professional societies, regional chapters, year‑round events and advocacy work, TAG convenes startups, scaleups, enterprises, universities, investors and public-sector partners to connect, educate and influence policy. TAG also runs talent and leadership programs (TAG-Ed, Pathways to Leadership), hosts signature conferences and awards, and promotes Georgia as a global hub of innovation.

📋 Description

• The IT Programs & Operations Manager provides strategic leadership and hands ‑ on operational oversight for the City ’ s information technology environment in a fast - paced smart city setting. • This role sets technology direction, ensures the reliability and security of municipal systems, and supports public safety, cloud, data, and citizen ‑ facing technologies. • Working in a small municipal IT environment, the position balances day ‑ to ‑ day operations with long ‑ term planning, cybersecurity, IT governance, and risk management, including oversight of technology infrastructure and pilot programs associated with the Curiosity Lab, with internal stakeholders and external technology partners. • Oversees the City’s technology programs and governance activities in accordance with organizational priorities, policies, and regulatory requirements.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and progressively responsible professional experience as determined by the City. • Ten (10) years of progressively responsible experience in information technology, with demonstrated leadership over IT operations, infrastructure, cybersecurity, and governance functions; public sector or municipal experience is preferred. • Demonstrated experience with enterprise network administration, Microsoft technologies, virtualization platforms, cybersecurity practices, and IT governance frameworks. • Strong understanding of municipal technology environments, including ERP, utility billing, permitting, and public safety systems. • Works independently in a small-staff environment with broad responsibilities. • Communicates technical concepts clearly to non-technical stakeholders. • Demonstrates strong problem-solving skills and a customer service orientation. • Experience managing technology infrastructure and services in a small ‑ staff environment, balancing operational needs with long ‑ term planning and risk management. • Knowledge of asset management, lifecycle planning, vendor oversight, and service reliability.

🏖️ Benefits

• Competitive health, dental, and vision insurance • Short-term and long-term disability insurance • 18 days of Paid Time Off (PTO) per year (increasing annually by ½ day for every year of service) • 13 paid holidays per year • Retirement: Defined Contribution Plan. City contributes 12% of employee’s annual base salary into a 401(a) account. Employees may also elect to participate in a Deferred Compensation (457) Plan (City matches up to 5% of employee’s contributions) . Vesting schedules and plan details are governed by the retirement plan documents. • Life insurance (3x annual salary up to $300,000)