Trainee Technical Consultant

🔥 14 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

⚪️ Entry-level

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TecnoSpeed TI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🔌 API

📚 Education

API • Software • Education

TecnoSpeed TI is a technology company that develops integrated solutions aimed at simplifying the software development process for programmers. They offer various APIs for financial transactions, document management, and communication, as well as educational resources and community support through initiatives like the Casa do Desenvolvedor. TecnoSpeed focuses on automation and efficiency, enabling developers to spend more time on innovative projects rather than repetitive tasks.

📋 Description

• Support supplier relationship management by maintaining direct contact with banking institutions and partners to resolve issues and handling internal and external requests • Support the handling of low-complexity customer requests via phone, chat, email, and ticketing systems by providing solutions and promoting customer self-sufficiency • Assist in reproducing customer issues and scenarios, understanding and resolving their needs • Create suggestions for improvements and fixes for the Product Owner, contributing to product evolution • Assist in creating or identifying improvements to support documentation and/or products, reducing the need for customer support • Assist with development validation and testing, supporting the development process and ensuring solution quality • Prepare product usage demonstrations to facilitate customer integration, optimize go-live, and improve understanding of the solutions

🎯 Requirements

• Enjoy working in customer support, with a focus on problem-solving • Knowledge of customer support tools, including ticketing systems, chat, and email • Basic knowledge of programming logic • Availability for on-call shifts and standby duty when necessary • Basic theoretical knowledge of how APIs work (a plus) • Ability to learn new technologies and processes quickly (a plus) • Ability to work as part of a team and manage multiple requests (a plus) • Expected behavioral competencies: Work Management, Emotional Intelligence, Communication, Customer Focus, Innovation, Collaboration, Knowledge, and Proactivity

🏖️ Benefits

• Flexible working hours with a 40-hour workweek (core hours: 9:00 a.m. to 5:00 p.m.) • 100% remote work model; available throughout Brazil • Home office allowance • Corporate University, development tracks, career plan, Individual Development Plan (IDP), training, and feedback • Professional career investment through courses and certifications • Flexible benefits card, including meal and food allowances and other benefits – Mastercard network • Co-participation health plan (Unimed or PAM) • Co-participation dental plan (Odontoprev) • Amar.Elo Program, with weekly content on mental and emotional health • Investment in mental health through online therapy at an exclusive, affordable rate • High-quality equipment • Special birthday gift • Happy hours, celebrations, and recognition initiatives • Excellent management practices; company recognized by GPTW, CMMI, and FIA Employee Experience • MIXTRA (Gympass, pharmacy discounts, and more)