Product Operations Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚡️ Product Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teikametrics

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📣 Marketing

🛍️ eCommerce

💰 $40M Series B on 2021-07

Consulting • Marketing • eCommerce

Teikametrics is a leading AI-driven e-commerce optimization platform that empowers businesses to enhance their marketplace strategies. Specializing in advertising optimization, inventory management, and multichannel feed optimization, Teikametrics leverages advanced artificial intelligence to provide actionable insights and automate processes across Amazon, Walmart, and other platforms. The company's solutions cater to various business models, offering self-service options and managed services to improve advertising efficiency and drive growth. With its innovative AI technology, Teikametrics helps brands capture market share, optimize inventory, and elevate their social commerce strategies. Its platform is trusted by top brands to transform their e-commerce operations and achieve unprecedented advertising performance.

📋 Description

• Maintain the data and functional integrity of the Teikametrics application by monitoring escalation queues and following up on internal requests in a timely manner • Own and investigate platform issues through technical troubleshooting • Document and communicate issues directly through full resolution • Partner with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates • Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience • Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering

🎯 Requirements

• 2–3 years of professional experience in a technical SaaS environment • Hands-on experience providing technical support and troubleshooting SaaS applications • Experience in supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop is a plus • Strong SQL knowledge for troubleshooting, data validation, and issue investigation • Familiarity with JIRA, Confluence, or similar ticketing and support tools • Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting • Able to work independently with minimal supervision and effectively manage multiple support requests • Familiarity with Amazon Seller and Vendor Central advertising platforms • Familiarity with Walmart Seller Center and Supplier Portal advertising platforms • Knowledge or experience with additional advertising marketplaces such as TikTok

🏖️ Benefits

• Every Teikametrics employee is eligible for company equity • Remote Work Flexibility - Work from home or from our offices, with flexible remote options • Broadband reimbursement • Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family • Crèche benefit