Digital Retail Implementation Consultant

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $60k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Tekion Corp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤖 Artificial Intelligence

💰 $250M Series D on 2021-10

Automotive • SaaS • Artificial Intelligence

Tekion Corp. is a technology company that focuses on revolutionizing the automotive retail industry through its advanced cloud-based platform. It seamlessly connects the entire automotive ecosystem, providing solutions for dealerships, manufacturers, and enterprises with a focus on consumer experience and operational efficiency. By leveraging AI-driven technology, Tekion offers personalized, end-to-end digital retail solutions that optimize customer interactions through machine learning. Tekion's platform includes features like CRM, advanced analytics, eSign, online payment, delivery technology, and personalized selling tools. It also prioritizes security and compliance, adhering to strict standards such as ISO 27001 and SOC2 Type II. Tekion enables automotive businesses to streamline operations, increase customer loyalty, and maximize profitability while providing superior service across all channels.

📋 Description

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts. • Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it. • Obtain critical milestone signoffs from key dealership contacts. • Proactively identify implementation risks and mitigate them effectively and efficiently. • Manage 5-8 projects at one time. • Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook. • Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention. • Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams. • Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions. • In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows. • Deep understanding of Tekion products, including end-user workflows and configurations. • Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project. • Represent Tekion in a positive and professional way in all dealership interactions. • Foster relationships with all OEM, dealership personnel, and stakeholders.

🎯 Requirements

• 2+ years of Retail DMS experience or equivalent in the auto industry • Proven experience implementing SaaS solutions in large and small auto dealerships • Experience working in an early-stage startup environment is a plus • Exceptional written and verbal communication skills, interacting with all levels of stakeholders • Established ability to articulate technical jargon into consumable levels of understanding for adult learners • Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams • 1+ years in Project Management or Project Lead role is preferred • Travel (flying) is less than 25% • Normally receives little instruction on day-to-day work, general instructions on new assignments.

🏖️ Benefits

• Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental and vision coverage • Great benefits including unlimited PTO, parental leave and free snacks and beverages • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper • Work on the latest and coolest technologies – everything is home-grown and built ground-up • A dynamic work environment with a strong sense of community and collaboration • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy • Exciting opportunities for career growth and development