Teladoc Health
5001 - 10000 employees
🏥 Healthcare
👥 B2C
☁️ SaaS
💰 $80M Post-IPO Debt - Teladoc Health on 2016-07
Healthcare • B2C • SaaS
Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.
Account Receivable Analyst
🔥 13 minutes ago
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Teladoc Health
5001 - 10000 employees
🏥 Healthcare
👥 B2C
☁️ SaaS
💰 $80M Post-IPO Debt - Teladoc Health on 2016-07
Healthcare • B2C • SaaS
Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.
📋 Description
• Manage assigned accounts with balances overdue beyond payment terms • Identify delinquency reasons and resolve issues preventing timely payment • Reconcile invoice transactions and payment receipts to explain amounts due • Collaborate with internal and external customers to resolve collection issues and recommend process improvements • Lead customer conference calls with sales Client Managers, Billing, and other stakeholders to determine open accounts receivable balances and action plans • Respond promptly to internal and external calls and emails • Document customer engagements accurately in business systems • Meet or exceed daily and monthly productivity standards • Facilitate and negotiate account resolution • Research and log adjustment requests requiring reconciliation • Partner with Cash Applications and Billing to resolve missing or unclear payment applications
🎯 Requirements
• 1–3 years’ experience in business-to-business collections • Intermediate to Advanced Microsoft Excel skills • Knowledge of debits, credits, and account reconciliation • Strong critical thinking and problem-solving skills • Good judgment and follow-through • Professional verbal and written English communication • Ability to work in a team environment and adapt to process changes • Strong knowledge of order, billing, and accounts receivable payment cycles • Experience using and navigating an Oracle platform preferred • Experience with Excel VLOOKUP and Pivot Tables preferred • Ability to think conceptually and analytically about impacts on accounts preferred • Knowledge of quality improvement processes preferred • Quick learner and self-starter able to work effectively in a fast-paced environment • Identity and credential verification, interviews, and fraud or misrepresentation screening are part of the hiring process
🏖️ Benefits
• Inclusive benefits program centered around you and your family • Tailored programs addressing unique needs • Meaningful opportunities for career growth, leadership, and development • Innovative and inclusive workplace • Equal opportunity employment
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