Bilingual Case Manager

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🕒 April 3

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

B2B • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Serve as the initial clinical contact for members/patients. • Direct members/patients to appropriate Teladoc services based on their medical condition. • Collect comprehensive health histories and document relevant medical data. • Provide ongoing clinical support and navigate the healthcare system for members. • Communicate clearly with members about service progress, ensuring high customer service levels. • Collaborate closely with Case Coordinators and the clinical team to support case progression. • Use technology to ensure case coordination and information integrity. • Review complex medical issues and ensure the accuracy of clinical summaries/reports. • Provide clinical expertise to support members in understanding their diagnoses and treatment recommendations. • Meet service standards for case progression, quality, and member satisfaction. • Ensure compliance with privacy legislation. • Help select appropriate specialists using Teladoc’s database.

🎯 Requirements

• 5+ years’ nursing or relevant therapeutic experience • Direct care experience and strong clinical knowledge base • Excellent written, verbal, and documentation skills in both French and English • Strong organizational skills and the ability to multitask with ease • Strong interpersonal skills • Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat); • Multiple provincial nursing licenses are an asset (where applicable for the specific role) • Strong communication skills including verbal and written channels; telephone, email, and chat • Able to work a flexible schedule with occasional evening requirements.

🏖️ Benefits

• Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. • Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. • Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. • Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible. • Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation.