Client Management Associate

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Support a portfolio of thousands of Health Plan Teladoc Health clients • Work with clients and Sales to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings • Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, Billing, and Sales, as required • Lead team projects to develop processes, new tools, and intellectual capital that will better support team efforts • Ensure clients and their members are utilizing key product features to maximize success • Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn • Work across multiple internal systems to audit and reconcile client records, correct data inconsistencies, and maintain accurate reporting, billing, and marketing contacts • Lead strategic presentations for the top 100 clients and their consultants, translating reporting insights, marketing opportunities, and other client needs into clear recommendations and actionable next steps

🎯 Requirements

• 1+ years of experience working in a customer-facing role at a digital health, healthcare, wellness, benefits or SaaS company • Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style • A sincere interest in your clients and co-workers • The flexibility and agility to work cross-functionally in a fast-paced environment • A strong focus on results, with a passion for finding smarter, better ways to achieve goals • Strong problem-solving skills and keen attention to detail • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness • Very detail oriented and able to handle this volume of clients

🏖️ Benefits

• Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually