Global Service Desk Specialist

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Logo of Teladoc Health

Teladoc Health

5001 - 10000 employees

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

B2B • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Provide technical and troubleshooting support to employees • Install and troubleshoot PC/Mac hardware and software • Create and update technical documentation • Provide escalation support for Helpdesk Technicians • Support in-house and remote computer systems

🎯 Requirements

• PC/Mac configuration and troubleshooting • Knowledge of network operating systems and protocols • Familiarity with Microsoft Office products (Outlook, Teams, Excel, Word) • Experience with mobile devices and peripherals • Microsoft certifications (preferred) • Bachelor’s degree in a STEM field (preferred)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities

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