Senior Quality Assurance Analyst

🔥 6 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Provide oversight to ensure teams meet or exceed Teladoc Health quality standards • Support successful client onboarding and client lifecycle change management initiatives • Develop and implement quality assurance processes and procedures • Ensure processes are documented, understood, and consistently executed • Sustain and enhance quality initiatives supporting governance programs • Safeguard data integrity and uphold service standards • Execute quality assurance reviews for client onboarding and lifecycle change activities • Validate Client Solutions work against procedures, service standards, and quality expectations • Evaluate completed work for accuracy, completeness, and compliance • Document findings and quality outcomes • Review implementation and client lifecycle change activities before and after go-live • Perform root cause analysis for escalated issues • Ensure PHI and PII are handled according to policy and escalate concerns • Participate in audits and maintain required compliance documentation • Review implementation data, delivery schedules, and proof of delivery • Prepare and report quality data to Client Operations & Solutions leadership • Analyze quality results for trends, recurring issues, and improvement opportunities • Support corrective and preventive actions and track follow-up actions • Recommend improvements to standard operating procedures and reference materials • Support escalation management and route issues appropriately • Assist with client onboarding or lifecycle change processing during capacity constraints • Identify quality gaps and contribute to training needs • Support training organization and quality documentation maintenance • Implement corrective/preventative actions from audit findings • Monitor client feedback and support survey governance, reporting, and maintenance • Perform other assigned duties

🎯 Requirements

• Bachelor’s Degree or equivalent experience • 5+ years Quality Assurance or equivalent operational quality experience • 3+ years SaaS, ISO, or other auditing experience • 5+ years healthcare industry experience • Knowledge of HIPAA standards • Excellent written and verbal communication skills • Strong organizational, time management, and prioritization skills • Ability to work independently and collaboratively in a team environment • Willingness to lead as business needs dictate • Demonstrated initiative, accountability, and follow through • Working knowledge of troubleshooting, triage, and escalation processes • Adherence to Service Level Agreements and quality standards • Ability to work outside standard business hours when needed to support client onboarding activities • Working proficiency in Salesforce, Confluence/JIRA, MS Office Suite, Power BI, Workfront, and Tableau (desired) • Must provide truthful information; falsification results in disqualification

🏖️ Benefits

• Meaningful career growth opportunities • Inclusive benefits program centered around employees and families • Tailored programs addressing individual and family needs • Inclusive workplace and equal opportunity employment • Candidate resources and recruiter guidance