Technical Assistance Agent – Inglés, Alemán

Job not on LinkedIn

🔥 0 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Agent

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Provide friendly, professional client support via phone, email, and chat in English and German • Manage multiple high-visibility customer issues and urgently escalate unresolved issues to appropriate technology teams • Troubleshoot application and data issues and standardize support processes • Gather and share knowledge and create scalable support templates and workflows • Become familiar with Teladoc Health HHS applications to triage escalated tickets by severity and business impact • Direct tickets to appropriate teams for diagnosis and resolution • Communicate short-term and long-term resolutions to clients • Accurately document and update Salesforce CRM tickets within customer SLAs while maintaining quick closure rates and customer satisfaction • Maintain professional, complete, well-formatted, and consistent communication with customers about open-ticket status • Write online support materials, including FAQs and knowledge bases, and identify improvements to drive adoption • Coach, mentor, and assist other TAC Specialists through individual assistance or group review sessions • Analyze ticket data to identify patterns, trends, operational issues, and enhancement needs • Apply basic problem-solving techniques to define and resolve problems • Determine courses of action based on guidelines and standard practices

🎯 Requirements

• Bachelor’s degree and/or equivalent work experience • 2+ years of experience in a client-facing customer support role, preferably supporting a Software as a Service solution • Fluent in English and German • Proficient in Mac, Windows, and Google applications, including smartphone devices • Experience troubleshooting web and software applications and WebRTC • Excellent verbal and written communication skills • High competency communicating complex technical issues to technical and non-technical audiences via all support channels • Ability to multitask, prioritize, and manage time effectively • Prompt and accurate client feedback, often exceeding expectations and acting with consistent urgency • Excellent time-management and organizational skills • Ability to ensure all issues are properly logged and tracked • Ability to quickly learn multiple systems and tools and tackle problems in a resource-constrained environment • Applicants must provide truthful information; falsification results in disqualification

🏖️ Benefits

• Meaningful career growth opportunities • Inclusive benefits program centered around employees and their families • Tailored programs addressing employees' unique needs