Teladoc Health
5001 - 10000 employees
🏥 Healthcare
👥 B2C
☁️ SaaS
💰 $80M Post-IPO Debt - Teladoc Health on 2016-07
Healthcare • B2C • SaaS
Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.
Technical Assistance Center Agent
🔥 0 minutes ago
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Teladoc Health
5001 - 10000 employees
🏥 Healthcare
👥 B2C
☁️ SaaS
💰 $80M Post-IPO Debt - Teladoc Health on 2016-07
Healthcare • B2C • SaaS
Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.
📋 Description
• Provide excellent client support via phone • Become familiar with Teladoc Health applications to triage patients’ concerns and direct issues for diagnosis and resolution • Communicate short-term and long-term resolutions to patients • Accurately document and update tickets in Salesforce CRM and the Team Support platform within customer SLAs • Maintain quick closure rates and high customer satisfaction scores • Write online support materials, including FAQs and knowledge bases • Proactively identify improvements to drive adoption and reduce support load • Serve as a key contributor to support content • Coach, mentor, and assist other TAC Specialists through individual assistance or group review sessions • Apply basic problem-solving techniques to define and resolve problems • Determine courses of action based on guidelines • Follow standard practices and procedures to provide real-time support
🎯 Requirements
• 2+ years of experience in a client-facing customer support role, preferably supporting a Software as a Service solution • Excellent verbal and written English communication skills • High competency communicating complex technical issues to technical and non-technical audiences through all support channels • Passion for helping people • Excellent time-management and organizational skills • Ensure all issues are properly logged and tracked • Proficient in Mac, Windows, Google applications, and smartphone devices • Preferred experience troubleshooting web and software applications and WebRTC • Bachelor’s degree with applicable major or equivalent demonstrated through a combination of work experience, training, military experience, and/or education • Ability to multitask, prioritize, and manage time effectively • Able to quickly learn multiple systems and tools and tackle problems in a resource-constrained environment • Must complete identity and credential verification, interviews, and fraud or misrepresentation screening
🏖️ Benefits
• Inclusive benefits program centered around you and your family • Tailored programs addressing unique employee and family needs • Meaningful opportunities for career growth and leadership • Candidate resources with recruiter tips and company culture resources • Innovative and inclusive workplace
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