AI Product Manager – Internal Transformations

Job not on LinkedIn

🔥 14 minutes ago

🌵 Arizona, Connecticut, +4 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Contribute to the definition and execution of AI product roadmaps across horizontal and vertical solutions. • Translate business problems into clear AI product requirements, user stories, and success metrics. • Prioritize features and initiatives based on impact, feasibility, and strategic alignment. • Own the product lifecycle from discovery and experimentation to launch, monitoring, and continuous improvement. • Partner with engineering and data teams to validate AI feasibility, model selection, and orchestration approaches. • Ensure products are scalable, secure, explainable, and production-ready. • Work closely with AI Engineering, Architecture, Data Science, UX, PMO, and Business Units to deliver AI solutions on time and at quality. • Act as the primary product point of contact for assigned AI initiatives. • Define and track product KPIs such as AHT reduction, automation rate, CSAT improvement, and cost efficiency. • Analyze performance data and user feedback to inform product iterations and enhancements. • Ensure AI products comply with security, data privacy, and responsible AI governance standards. • Stay informed on AI trends (LLMs, NLP, multimodal models, MCP, orchestration) relevant to assigned products.

🎯 Requirements

• Bachelor’s or master’s degree in computer science, Data Science, Engineering, Business Administration, or a related field. • MBA, MSc in AI/ML, or equivalent executive program preferred. • 4–6 years of experience in Product Management, with at least 2–3 years working on AI or ML-driven products. • Hands-on experience delivering AI solutions in enterprise or digital transformation environments. • Strong experience working with cross-functional technical and business teams in global organizations. • Experience integrating AI technologies into enterprise ecosystems (e.g., Google, Azure AI Foundry, OpenAI, Genesys, ServiceNow, Salesforce). • Demonstrated ability to drive AI product delivery and measurable business outcomes as an individual contributor.

🏖️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental. • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts